At paulawool.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Returns & Exchanges
We accept returns and exchanges on full-price items within 30 days from the date your order was shipped. Please note that items marked as ‘Sale’ are final and cannot be returned or exchanged.

How to Initiate a Return or Exchange
To start a return or exchange, please visit our Returns Portal at paulawool.com. You will need your order number and the email address used to place the order. Our system will guide you through the process step-by-step.

Return Conditions
For an item to be eligible for a return, it must be unworn, unwashed, and have its original tags attached. All returns are thoroughly inspected upon arrival. Items that do not meet these conditions will not be accepted and will be sent back to the customer.

Return Shipping
You are responsible for the cost of return shipping unless the return is due to our error (e.g., you received a defective or incorrect item). We recommend using a tracked and insured shipping service, as we cannot be held responsible for return packages that are lost or damaged in transit.

Refunds
Once your return is received and inspected, we will send you an email to notify you of its status. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies. Please note that shipping costs are non-refundable.

Exchanges
We are happy to exchange your item for a different size or color, subject to availability. Exchanges are processed through our Returns Portal. If the item you wish to exchange for is not available, we will process a refund for the returned item.

International Returns & Duties
For international orders, any customs duties, import taxes, or brokerage fees are non-refundable. We are unable to refund these charges as they are incurred at the time of import and are managed by your local customs authority.

Damaged or Defective Items
Please inspect your order upon reception. If you receive a damaged, defective, or incorrect item, please contact us immediately. We will evaluate the issue and arrange for a return, exchange, or refund as necessary.

Questions?
For any questions regarding your return or exchange, please refer to our Returns Portal or reach out to our customer service team for assistance.