PAULA WOOL GENERAL PURCHASE CONDITIONS

Welcome to the online store paulawool.com (hereinafter, the “Website”). The following purchase conditions (the “Conditions”) regulate the purchase of our products through the Website. Please read these Conditions carefully before placing an order.

1. OUR DATA

The sale of products through the Website is carried out by PAULA WOOL. By placing an order through our Website, you agree to be bound by these Conditions.

2. APPLICATION OF THE CONDITIONS

These Conditions apply to all sales made through the Website. By confirming your purchase, you accept these Conditions. We reserve the right to modify these Conditions at any time. The applicable conditions will be those in effect at the time your order is placed.

3. AVAILABILITY OF THE PRODUCTS

All orders are subject to product availability. If we are unable to supply a product, we will inform you of its unavailability and will refund any amount you may have paid for it.

4. HOW TO PLACE AN ORDER

To place an order, you must follow the online purchase procedure and click on “Authorize payment”. After this, you will receive an email acknowledging receipt of your order. This email does not mean that your order has been accepted, as it is subject to our verification and confirmation. We will confirm acceptance of your order by sending you a second email confirming the shipment of the products.

5. DELIVERY

Without prejudice to the provisions of the preceding clause, the estimated date of delivery of the products will be indicated during the purchase process. Delivery will be considered completed at the time the carrier delivers the products to the address you provided.

6. PRICE AND PAYMENT

The prices of the products will be as stipulated on the Website at any time. The price applicable to your order will be the one in effect at the time the order is placed.

You can make payment by credit card, debit card, or other methods that may be indicated on the Website. To minimize the risk of unauthorized access, your credit card details will be encrypted. By clicking “Authorize payment”, you are confirming that the credit card is yours.

7. RETURNS AND WITHDRAWAL

If you are not satisfied with your purchase, you can return the products in accordance with the provisions of our Return Policy. To exercise your right of withdrawal, you must notify us of your decision to withdraw from the contract within the established period.

8. INTELLECTUAL PROPERTY

All intellectual property rights over the designs, texts, graphics, and other content on the Website are the exclusive property of PAULA WOOL. The total or partial reproduction of the Website is prohibited without our express authorization.

9. LIABILITY

PAULA WOOL will not be liable for any failures in the performance of the contract due to force majeure or other causes beyond its reasonable control.

10. DATA PROTECTION

The personal data you provide will be processed in accordance with our Privacy Policy. By accepting these Conditions, you consent to such processing.

11. APPLICABLE LAW AND JURISDICTION

These Conditions shall be governed by and construed in accordance with applicable law. Any dispute arising from these Conditions shall be submitted to the courts of the corresponding jurisdiction.

12. COMMENTS AND SUGGESTIONS

Your comments and suggestions are always welcome. Please send them through our contact channels.

Thank you for choosing PAULA WOOL.